Here, you’ll find important information about the terms of use and policies that govern our services. Please take a moment to familiarize yourself with these terms as they outline the rules and guidelines for your interaction with our platform. Our policies cover various aspects, including privacy, payment, shipping, returns, and more, all designed to ensure a positive and secure experience for you.

When you place an order for a Pre-Order or Back-Order item on Koilectibles, please note that any other items in your shopping cart will also be shipped alongside the Pre-Order item. For instance, if a Pre-Order item has an estimated shipping time of 1 month, all the other items in your cart will also be shipped after 1 month.

If you prefer to have non-pre-order items shipped immediately, kindly place them in a separate cart and complete a separate order.

Charges for Pre-Order and Back-Order purchases will be applied to your Card/PayPal account immediately upon purchase. You have the flexibility to cancel Pre-Order and Back-Orders at any time before they are shipped. Simply send an email to contact@koilectibles.com with the subject line: ‘PRE-ORDER CANCELATION ID#.’

Recognizing the unique nature of sealed products in the TCG industry, we want you to know that your satisfaction is of utmost importance to us. While standard returns may not be possible, if you ever receive a damaged item or one that doesn’t match its description, please reach out to us at contact@koilectibles.com. We genuinely care about your experience and will do everything we can to make it right and ensure your happiness.

“We understand that plans can change, and we’re here to assist you. If you wish to cancel your order, please reach out to us before we dispatch your product. We typically ship orders within 24 hours, so time is of the essence. To initiate a cancellation request, kindly send an email to contact@koilectibles.com. In the subject line, please use ‘CANCEL’ followed by your 5-digit order number. Your satisfaction matters, and we’re here to help.”

At Koilectibles, we deeply value your privacy. This Privacy Policy (“Policy”) is intended to provide you with a clear understanding of how we collect and utilize personal information from individuals who visit our website or use our online services. It outlines our commitment to exceeding privacy standards and our dedication to safeguarding your information.

We reserve the right to modify this Policy at any time. To stay informed about the latest updates, we encourage you to regularly visit this page. In the event that Koilectibles decides to use your personally identifiable information for purposes significantly different from those stated at the time of collection, we will promptly notify you via email. You will have the option to consent to or decline such use of your information.

This Policy is applicable to Koilectibles and governs all data collection and usage by us through the use of our website, Koilectibles.com. By using our website, you consent to the data collection practices outlined in this Policy.

Please note that this Policy does not cover the collection and use of information by entities not under Koilectibles’ control or by individuals not employed or managed by us. When visiting websites we mention or link to, we recommend reviewing their respective privacy policies before providing them with any information.

Specifically, this Policy will inform you about:

1. The types of personally identifiable information we collect from you through our website.
2. The reasons for collecting personally identifiable information and the legal basis for such collection.
3. How we use the collected information and with whom it may be shared.
4. The choices available to you regarding the use of your data.
5. The security measures in place to protect your information.

We respect your choice to disclose personally identifiable information to us. However, please be aware that, should you choose not to do so, we may not be able to register you as a user or provide you with our products or services. Our website collects various types of information, including:

• Information you voluntarily provide, such as your name, address, email address, billing and/or credit card information when making purchases and requesting services.
• Automatically collected information when you visit our website, which may include cookies, third-party tracking technologies, and server logs.

In addition, we may occasionally collect non-personal, anonymous demographic information, such as age, gender, household income, political affiliation, race, and religion, as well as information about the type of browser you are using, your IP address, and your operating system. This helps us provide and maintain high-quality services. We may also monitor websites frequented by our users to identify popular services and products.

Rest assured that this site will only collect personal information that you knowingly and willingly provide through surveys, completed membership forms, and emails. Our intent is to use personal information exclusively for the purposes for which it was requested, as well as any additional uses specifically described in this Policy.

We collect your data for several purposes, including:

• Understanding your needs and providing requested services.
• Fulfilling our legitimate interest in enhancing our services and products.
• Sending promotional emails with your consent.
• Conducting surveys and market research with your consent.
• Customizing our website based on your online behavior and preferences.

The data we collect from you will only be stored for as long as necessary. We determine the retention period based on factors such as the relevance of your personal information, the need to demonstrate fulfillment of duties and obligations, applicable legal requirements, consent, and our legitimate interests as described in this Policy.

Koilectibles does not, and will not, sell, rent, or lease customer lists and/or names to third parties. We may use personal information to operate our website and deliver requested services, as well as to inform you about other products or services that may be of interest. Additionally, we may contact you to participate in surveys or research related to current or potential future services.

Our website may utilize third-party social media features such as Facebook, Instagram, and other interactive programs. These services may collect your IP address and require the use of cookies. Their privacy policies govern these services, and we have no control over them.

We will not use or disclose your information except under the following circumstances:

• When necessary to provide services or products you have ordered.
• In ways described in this Policy or to which you have consented.
• In a manner that prevents your identity from being reasonably determined when combined with other information.
• When required by law, in response to a subpoena or search warrant.
• To external auditors who have agreed to maintain confidentiality.
• To enforce the Terms of Service.
• To protect the rights and property of Koilectibles.

We greatly respect your privacy and may contact you for non-marketing purposes, such as bug alerts, security breaches, account issues, and changes in Koilectibles products and services. In certain cases, we may post notices via our website, newspapers, or other public means.

Our website is not intended for, and we do not knowingly collect personally identifiable information from, children under the age of thirteen (13). If we inadvertently collect such information, we will promptly delete it from our database or obtain verifiable parental consent for its use and storage.

All users and visitors to our website have the option to discontinue receiving communications from us, including emails or newsletters. To unsubscribe or opt-out, please send an email to contact@koilectibles.com. For third-party websites, you must visit their specific website to unsubscribe or opt-out. Koilectibles will continue to adhere to this Policy regarding previously collected personal information.

Our website may contain links to affiliate and other websites. We do not claim responsibility for the privacy policies, practices, and procedures of such websites. We encourage all users and visitors to be vigilant when leaving our website and to read the privacy statements of each website that collects personally identifiable information. This Privacy Policy Agreement exclusively pertains to information collected through our website.

Koilectibles primarily operates in the United States. By providing us with personal information, you consent to its storage and use as described in this Policy. Please note that the information may be transferred out of the European Union (EU) to the United States.

We take measures to protect your information, both online and offline. Sensitive information you submit through our website, such as credit card data, is encrypted and securely transmitted to us. To confirm the security of our website, look for the lock icon in the address bar and “https” at the beginning of the webpage address.

Additionally, access to personally identifiable information is restricted to employees who require it to perform specific job functions, such as billing or customer service. Our computers and servers storing this information are kept in a secure environment to prevent loss, misuse, unauthorized access, disclosure, or modification.

By using our website, you are accepting the terms and conditions outlined in this Privacy Policy Agreement. If you do not agree with our terms and conditions, please refrain from further use of our sites. Continued use of our website following updates or changes to our terms and conditions signifies your acceptance of those changes.

If you have any questions or concerns about the Privacy Policy Agreement related to our website, please feel free to contact us at the following email or mailing address:

Email: contact@koilectibles.com

Mailing Address:

Koilectibles LLC

4771 Britt Rd, Ste G4 #930652 Norcross, GA 30093